Ok, so I sent them a message about a deviant whose entire gallery is stolen, and the response I get is:Hi there, kayleero!
Please accept our sincere apologies for the long wait while we sort through our backlog!
Thank you for contacting deviantART, I will be assisting you with your support ticket.
My apologies but you have misfiled your support ticket as an 'Abuse Report', however since the matter you are reporting involves deviations and not abusive or unacceptable behavior you should actually not be reporting this issue to deviantART Customer Service Center at all.
Claims of Copyright Infringement can only be legally filed by the actual copyright owner of the infringed work or by their legally authorized representative. Since you are not the owner or an authorized representative your notice on this matter is not considered to be legally valid and cannot be acted upon so your ticket will be marked as "Solved" in order to clear it from the queue; please contact the actual copyright owner(s) so that they can file a valid claim with us if they so choose.
While you cannot file a valid claim of copyright infringement in this particular case, as a member of deviantART you are able to use the Moderation system which can be accessed by clicking the 'Report Deviation' link found on every deviation page in order to point out to our staff that there may be permissions issues with certain deviations, but please understand that these Moderation reports will not be treated as a valid claim of infringement and will not receive the same type of response or attention.
Thank you so much for your understanding! Please have a great weekend!
SERIOUSLY!! JUST SHUT UP IF YOU AREN'T GONNA HELP.